What qualifies for a Refund?
- Customer is not satisfied with the product.
- Customer has not received the order within agreed period, providing delay was not the result of Herbal Cart’s action, or inaction.
- Customer has received defective or damaged product.
Terms Of Acceptance On Return
- To request a refund customer must call or email the support team. Share the reason for refund and the support division will provide prompt assistance.
- Once the customer sends the package back, our Quality Control Department examines it and issues the refund. The customer requests a reshipment of the product and will not incur any additional shipping charges.
- Some products are delivered in more than one shipping package, so partial order may be sent out with advance notice. This is generally due to limited inventory of particular products.