Refunds and Replacements
While we go extra steps to make sure your product is shipped quickly and efficiently, there are certain situations that you as a customer, may elect to file for a refund or replacement.
What qualifies for a Refund?
- Customer is not satisfied with the product.
- Customer has not received the order within agreed period, providing delay was not the result of Herbal Cart’s action, or inaction.
- Customer has received defective or damaged product.
If you are not completely satisfied with the HerbalCart products you have received, you can replace it. In case of damaged or defective product, you can initiate a return for a replacement. The original item will be recalled and an exchange will be shipped to you.
The product should be returned in its actual condition at the time of delivery. Please ensure that HerbalCart products are not used. Branded packaging should be returned in an undamaged condition with the product.
Terms Of Acceptance On Return
- To request a refund customer must call or email the support team. Share the reason for refund and the support division will provide prompt assistance.
- Once the customer sends the package back, our Quality Control Department examines it and issues the refund. The customer requests a reshipment of the product and will not incur any additional shipping charges.
- Some products are delivered in more than one shipping package, so partial order may be sent out with advance notice. This is generally due to limited inventory of particular products.